01 Terms of Service Overview

By accessing and using our platform, you agree to comply with these Terms of Service. These terms govern your use of Easifiy's tutoring services, including booking classes, making payments, and interacting with tutors. It is your responsibility to read and understand these terms before using the platform.

We aim to provide a professional, reliable, and secure learning environment for both students and tutors. Any violation of these terms may result in account suspension or restricted access to services.

These Terms of Service apply globally to all users — students, parents, tutors, and visitors — and are designed to comply with international standards including PCI-DSS, applicable consumer protection laws, and payment gateway requirements.

02 Trial Classes

Trial classes are offered to help students evaluate the quality of teaching before committing to regular lessons. These sessions are available at discounted rates:

03 Lesson Duration

The minimum lesson duration on our platform is 25 minutes. Students can choose from available time slots based on tutor availability and their own schedule.

Once a class is booked, both the student and tutor are expected to be present for the full duration of the session. Additional lesson durations may be offered based on tutor availability.

04 Student Responsibilities

Students are responsible for attending their scheduled classes on time and ensuring they are prepared for the session. Proper time management is essential to make the most out of each lesson.

• Failure to attend a class will result in the session being marked as completed
• No refund will be issued for missed classes or late attendance
• Students must have a stable internet connection and a suitable learning environment
• Students must treat tutors with respect and maintain professional conduct

05 Tutor Responsibilities

Tutors are expected to maintain professionalism and deliver high-quality teaching services. They must attend all scheduled classes on time and be fully prepared for each session.

• If a tutor fails to attend a class, the student will be eligible for a full refund
• Tutors may reschedule classes in advance when necessary
• Students will be notified of any schedule changes
• Tutors must maintain a respectful and professional attitude at all times

Consistent failure to meet these responsibilities may result in penalties or account restrictions.

06 Tutor Discipline Policy

To ensure service quality and reliability, we enforce a strict discipline policy for tutors:

These measures are implemented to maintain trust and consistency across the platform.

07 Cancellation & Rescheduling

Both students and tutors must follow the platform's cancellation and rescheduling rules to ensure fairness for all parties.

• Students cannot cancel a class within 12 hours of the scheduled time
• Cancellation within 12 hours → No refund (payment is transferred to the tutor)
• Cancellation before 12 hours → Eligible for refund
• Tutors may reschedule classes in advance with proper notification
• All schedule changes must be communicated through the platform

All users are encouraged to manage their schedules responsibly to avoid inconvenience.

08 Payments

All payments made on our platform are processed securely through official payment gateways and banking systems. We prioritize the safety and confidentiality of user financial data.

• We do NOT store any card or banking details on our servers
• Payments are handled directly by PCI-DSS compliant third-party providers
• SSL / TLS 256-bit encryption is used for all transactions
• 3D Secure authentication is supported for added card safety

Users are responsible for ensuring accurate payment details when making transactions. Easifiy reserves the right to refuse or cancel any transaction suspected of fraud or abuse.

09 Refund Policy

Refunds are handled according to our defined refund policy to ensure fairness for both students and tutors. The following conditions apply:

• Approved refunds are processed within 5–7 business hours
• In case of banking delays, refunds may take up to 24–48 hours
• Refunds are issued to the original payment method only
• Refund eligibility expires if not requested within 7 days of the lesson

Detailed refund conditions are also outlined in our Refund Policy page.

10 Chargeback & Dispute Resolution

In compliance with payment gateway and banking regulations, the following policy applies to chargebacks and payment disputes:

• Users are encouraged to contact our support team first to resolve any payment issue
• Chargebacks are processed per the payment provider's official guidelines
• We maintain full transaction logs to support dispute resolution
• KYC-verified merchant account is used for all transactions
• Fraudulent or abusive chargebacks may lead to permanent account suspension

11 Data Retention

For legal, tax, and banking compliance purposes, Easifiy retains the following data:

• Transaction and payment logs — retained for 7 years (banking regulations)
• Booking records — retained for 7 years (tax & legal compliance)
• Account information — retained until account deletion + 30 days
• Support tickets — retained for 3 years

Full details are available in our Privacy Policy.

12 Prohibited Activities

Users are strictly prohibited from engaging in the following activities on the platform:

• Sharing contact information outside the platform to bypass payment systems
• Using offensive, abusive, or discriminatory language
• Uploading false documents or misrepresenting qualifications
• Attempting to manipulate reviews, ratings, or refund systems
• Using the platform for any illegal or unauthorized purpose

Violation of these rules may result in immediate account suspension, cancellation of bookings, or permanent ban without refund.

13 Account Suspension & Termination

Easifiy reserves the right to suspend or terminate any account that violates these Terms of Service, engages in fraudulent activity, or disrupts the platform's operations. Users will be notified of any such action where possible.

In case of suspension due to policy violation, no refunds will be provided for pending bookings.

14 General Conditions & Updates

We reserve the right to update, modify, or change these Terms of Service at any time without prior notice. Any updates will be effective immediately upon posting on the platform.

Continued use of the platform after any changes indicates your acceptance of the updated terms. Users are encouraged to review this page regularly to stay informed.

Material changes to these terms will be communicated via email or a prominent notice on the platform.