01 Privacy Policy Overview

At Easifiy, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you access or use our platform, website, or services.

By registering on Easifiy, booking a lesson, or using any of our services, you agree to the practices described in this policy. Our goal is to provide a secure and trustworthy environment for both students and tutors while ensuring full transparency in how your information is handled.

This policy applies to all users globally, including students, parents, tutors, and visitors. It is designed to comply with international data protection regulations including GDPR (General Data Protection Regulation), PCI-DSS (Payment Card Industry Data Security Standard), and applicable local privacy laws.

02 Information We Collect

We may collect the following categories of information when you register, book a class, or interact with our platform:

2.1 Personal Identification Information

• Full name (student, parent, or tutor)
• Email address
• Contact / phone number
• Country and city of residence
• Date of birth (for age-appropriate content)
• Profile photo (optional)

2.2 Academic & Platform Information

• Subjects, grades, and academic levels of interest
• Lesson bookings, schedules, and session history
• Chat messages between students and tutors
• Feedback, reviews, and ratings
• Device information (browser, OS, IP address)

2.3 Payment Information

We do NOT collect or store any sensitive financial information such as credit card numbers, debit card details, CVV codes, or bank account credentials on our servers. All payment-related information is handled securely by trusted third-party payment gateways.

03 How We Use Your Information

The information we collect is used to improve user experience and ensure smooth operation of our platform. Specifically, your data may be used for:

• Creating and managing user accounts
• Booking, scheduling, and managing lessons
• Sending important notifications, reminders, and updates
• Providing customer support and resolving disputes
• Enhancing platform performance, features, and security
• Preventing fraud, abuse, and unauthorized activity
• Complying with legal obligations and regulations
• Sending promotional offers (only with your consent)

We respect your privacy and do not sell, rent, or share your personal information with unauthorized third parties under any circumstances.

04 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual necessity — to provide tutoring services you requested
• Legitimate interest — to improve our platform and prevent fraud
• Consent — for marketing communications and cookies
• Legal obligation — to comply with applicable laws

05 Payment Security & Financial Data

We prioritize the security of all financial transactions conducted on our platform. Payments are processed through official bank portals or reliable third-party payment gateways that use advanced security protocols including SSL encryption, tokenization, and 3D Secure authentication.

We do NOT store any card details, banking information, or payment credentials on our servers. All payment processing is handled directly by secure external providers.

5.1 Our Compliance Standards

5.2 Accepted Payment Methods

• Credit & Debit Cards (Visa, Mastercard, American Express)
• Bank Transfers (where available)
• Digital Wallets (depending on region)
• Local payment methods (region-specific)

06 Security of User Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, alteration, or disclosure. Our systems are designed to maintain the confidentiality and integrity of your information at all times.

• Secure storage and controlled access to user data
• Protection against unauthorized system access
• Use of trusted and encrypted communication channels (HTTPS)
• Regular security audits and updates
• Restricted access to sensitive information by authorized personnel only
• Two-factor authentication for administrative access
• Continuous improvement of security practices
• Regular backup and disaster recovery procedures

07 Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

08 Third-Party Services

Our platform may integrate with third-party services such as payment gateways, communication tools, cloud hosting, and analytics providers. These services operate independently and are governed by their own privacy policies.

We only partner with vendors who adhere to strict data protection standards. We recommend that users review the privacy policies of these third-party providers to understand how their information is handled.

• Payment processors (PCI-DSS compliant)
• Cloud hosting providers (SOC 2 certified)
• Email & SMS notification services
• Analytics & performance monitoring tools
• Customer support platforms

09 Your Rights (GDPR & Global Users)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of your personal data
• Right to Rectification — correct inaccurate or incomplete data
• Right to Erasure — request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing — limit how we use your data
• Right to Data Portability — receive your data in a machine-readable format
• Right to Object — object to processing for marketing purposes
• Right to Withdraw Consent — withdraw consent at any time
• Right to Lodge a Complaint — with your local data protection authority

To exercise any of these rights, please contact us at support@easifiy.com. We respond to all valid requests within 30 days.

10 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and remember your preferences. Cookies help us:

• Keep you logged in during your session
• Remember your language and region preferences
• Analyze platform usage and improve performance
• Deliver relevant content and recommendations

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

11 Children's Privacy

Easifiy services may be used by students under the age of 18 only with verifiable parental or guardian consent. We do not knowingly collect personal information from children without proper consent.

Parents and guardians have the right to review, update, or request deletion of their child's personal data at any time by contacting us.

12 Refund & Chargeback Policy

In compliance with payment gateway requirements, we maintain a transparent refund and dispute resolution policy:

• Refund requests must be submitted within 7 days of the lesson
• Approved refunds are processed within 7–14 business days
• Refunds are issued to the original payment method
• Chargebacks are handled per payment provider guidelines
• Disputes are resolved through our support team first

13 International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data during international transfers.

14 Copyright & Policy Updates

All content, design, and materials available on this platform are protected by copyright and may not be copied, reproduced, or used without written permission.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, or legal requirements. Users are encouraged to review this page periodically. Continued use of the platform after updates indicates acceptance of the revised policy.

Material changes to this policy will be communicated via email or a prominent notice on the platform.