This Refund Policy outlines the terms and conditions under which refunds may be issued for classes booked through our platform. By purchasing or booking any lesson, you acknowledge that you have read, understood, and agreed to this policy. Our goal is to ensure fairness for both students and tutors while maintaining a reliable and professional learning environment.
Refund eligibility depends on factors such as cancellation timing, attendance, and tutor availability. All refund requests are reviewed and processed according to the rules defined below.
Trial classes are offered at a discounted rate to allow students to experience the platform and tutor quality before committing to regular lessons. Due to their promotional nature, all trial classes are strictly non-refundable under any circumstances, including cancellation or non-attendance.
Students are advised to carefully select their preferred time and ensure availability before booking a trial session.
| Session Duration | Price | Refundable |
|---|---|---|
| 25 minutes | $5 | No — Non-refundable |
| 50 minutes | $10 | No — Non-refundable |
Students have the flexibility to cancel scheduled classes; however, refunds depend on the timing of cancellation.
In cases of late cancellation (less than 12 hours before the scheduled time), the session fee will be transferred to the tutor as compensation for their reserved time and availability.
Students are encouraged to manage their schedules responsibly to avoid unnecessary loss of payment.
Tutors are expected to maintain professionalism and attend all scheduled classes on time. If a tutor fails to attend a session or cancels without proper notice, the student will be eligible for a full refund.
In case a tutor reschedules a class in advance, the student will be notified accordingly and may choose to accept the new schedule or request a refund if the new timing is not suitable.
If a student does not join the class at the scheduled time, it will be marked as a "No-Show". In such cases, the lesson will be considered completed, and no refund will be issued.
It is the responsibility of the student to ensure timely attendance. Technical or personal issues on the student's side will not qualify for a refund unless verified and approved under exceptional circumstances.
For classes booked in advance (e.g., scheduled days later), students may request cancellation and refund before the class begins, provided the request follows the standard cancellation policy.
Early cancellation ensures that tutors can make their time available for other students, maintaining fairness across the platform.
Once a refund request is approved, we aim to process it as quickly as possible.
The exact timing may vary depending on the payment method and banking system. We strive to ensure a smooth and transparent refund experience for all users.
All transactions on our platform are conducted through secure and trusted payment gateways. We do not store or have access to any sensitive financial information such as credit or debit card details.
This ensures maximum security and protection for all financial transactions made on our platform.
We reserve the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the platform.
Users are encouraged to review this page regularly to stay informed about our latest policies. Continued use of the platform after updates constitutes acceptance of the revised terms.